Customer Success Manager, Advertising (DSP)

CommerceIQ is revolutionizing the way brands sell online through its AI-powered digital commerce platform. The Customer Success Manager, Advertising (DSP) will manage relationships with customers, ensuring successful adoption of the product and overseeing display advertising campaigns on various platforms.

Responsibilities:

• Understand customer needs to plan, organize, and manage all display advertising including, but not limited to, Amazon DSP, Walmart DSP, and The Trade Desk
• Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns
• Be the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients
• Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
• Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers
• Perform deep data analysis to answer the client’s strategic questions, and drive action
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
• Collaborate with our internal teams to shape new features
• Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed

Requirements:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics, or a related field
• 5+ total years of professional work experience
• 3+ years experience running paid media, specifically managing Amazon DSP campaigns, in a consulting/agency role or for a large brand
• Experience managing Amazon DSP campaigns and using Amazon Marketing Cloud (AMC) to perform campaign analysis
• Experience managing display (Amazon DSP) marketing budgets in the multi-million dollar range
• Ability to deliver compelling presentations tailored to executive level audiences, effectively communicating complex concepts and strategic insights with clarity and confidence
• Well versed in bid and budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written
• Track record of retaining and renewing Enterprise customers in the SaaS space
• Experience on other advertising platforms such as Amazon Sponsored Ads, Walmart DSP, and The Trade Desk is a plus