Own end-to-end relationships with a portfolio of US customers, serving as the primary point of accountability for adoption, retention, and expansion
Drive account growth through new product adoption, additional locations, expanded programs, and broader organizational rollouts
Partner closely with Customer Success and Sales to ensure clean handoffs, aligned expectations, and continuity across the customer lifecycle
Lead customers through implementations, pilots, and phased rollouts as MedMe launches new capabilities or enters new states
Coordinate with Product, Customer Success, and Operations to define success criteria, timelines, and next steps for pilots and expansion initiatives
Work closely with Product during new launches and market expansion, bringing real-world customer use cases, state-level nuance, and workflow context into rollout planning

4+ years of managing complex mid-market (typically regional) and enterprise (typically national) healthcare accounts
Strong understanding of pharmacy operations at scale, including how large organizations standardize workflows, manage change, and roll out technology across many locations
Comfortable operating in regulated healthcare environments, with practical experience accounting for state-level regulations, compliance requirements, and risk considerations that shape customer behavior
Driven account expansion from within existing customers, through product adoption, additional locations, or broader organizational rollouts
Familiar with identifying where a product becomes embedded into operational workflows, creating stickiness, reliance, and durable account growth
Clear communication skills and ability to navigate complex situations

Comprehensive Health Benefits : Comprehensive health insurance coverage including medical, dental, and vision
Professional Development : We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend : A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays : Enjoy 1-2 weeks of company-wide office closure during the holidays
Company Retreats : Participate in exciting on-site team retreats for collaboration and bonding

Account Manager

Key skills