Accounts Receivable, Credit Control Assistant

Role Overview

• Conduct collections outreach through calls, emails, text messages, and systematic follow-up
• Manage delinquent accounts and track payment commitments
• Monitor aged receivables and prioritise high-risk accounts
• Escalate unresolved accounts as appropriate
• Retrieve and process incoming mail
• Scan and route correspondence to the appropriate team members
• Enter and post payments received by mail
• Prepare and make bank deposits (e.g., WF, BOA, PNC as required)
• Support troubleshooting of payment application issues with the Finance team
• Verify payment accuracy and resolve discrepancies
• Manage collections activity in Kolleno
• Maintain accurate notes, statuses, and follow-up actions within internal systems
• Produce weekly collections reports
• Generate company-wide debtor and ageing reports
• Identify and flag trends, risks, or anomalies in receivables
• Coordinate with Finance and internal teams on account-related issues
• Respond to internal inquiries regarding payments and account balances

Requirements

• Minimum 3 years’ experience in Accounts Receivable, Credit Control, or a similar finance role
• Experience working with accounting systems (experience with NetSuite strongly preferred)
• Fluent in English and Spanish, with strong written and verbal communication skills
• Strong skills in Microsoft Office applications, particularly Excel
• Experience with US banking processes, including cheque handling and bank deposits
• Experience managing collections activities, including customer follow-up on outstanding invoices
• Experience with payment processing and cash application
• Strong attention to detail and accuracy, particularly when handling financial data
• Ability to prioritise tasks and manage multiple accounts simultaneously
• Strong organisation and time-management skills
• Comfortable communicating with customers and internal teams regarding account queries and payment issues
• Ability to maintain accurate records and documentation within finance systems
• Ability to work independently while collaborating with a global finance team