Account Manager – Accounts Receivable

Role Overview

• Manage and perform collection activities on a portfolio of apartment communities' accounts receivable
• Accurately maintains and updates accounts receivable records for clients in a company’s client relationship software/program
• Respond to requests from clients and sales representatives for copies of invoices and/or statements
• Produce ad hoc reports either in Excel or Word as required by clients or management and respond to inbound calls from internal as well as external customers
• Assist in resolving various billing disputes and challenges
• Perform various research tasks related to lien waivers, etc.
• Move client orders among various accounts within the company’s accounting system (RFMS)
• Ensure existing client relationships are developed and enhanced through regular contact, including calls, emails, in-person visits, and client appreciation functions
• Ensure timely and effective communication with the Executive Vice President, Branch Managers, Sales Reps, and others to advise them of anticipated adverse collection action
• Preserve the Company’s position as a secure lender by protecting lien rights
• Comply with all established credit and collection policies and practices
• Consult with a senior account manager or the Account Receivable Supervisor as needed about challenged accounts
• Daily management of credit exceeds
• Create specialized invoicing
• Assist in the research related to various customer challenges as needed
• Maintain adequate job knowledge in the other centers and keep abreast of department-wide process changes, laws, regulations, and best practices regarding accounts receivable

Requirements

• Two (2) + years of proven commercial collections experience in a business-to-business environment
• Certified Receivables Compliance Professional (CRCP) is preferred, not required
• Proficient in written and verbal communication, able to effectively engage with diverse teams
• Client-centric focus, advocating for clients by delivering solutions tailored to their needs
• Proficient in fully analyzing situations to arrive at accurate, logical resolutions
• Can carry out instructions furnished in various formats and address challenges involving multiple concrete variables
• Competent in addition, subtraction, multiplication, and division for calculating interest, payments, balances, and financial ratios accurately
• Well-versed in credit principles, financial analysis, and accounting practices
• Capable of effectively managing multiple tasks in a fast-paced environment
• Knowledgeable in standard business terminology to facilitate effective communication
• Able to adapt to changing circumstances and flexible in approach to work
• Capable of working independently and as part of a collaborative team environment
• Strong proficiency in Windows and Microsoft Office applications, with the ability to quickly learn new/internal software and navigate multiple computer systems simultaneously

Benefits

• Medical, Dental, Vision, Life Insurance
• short-term and long-term Disability
• accident and critical illness Plans to start at 30 days
• 401k and 401k match up to 4%
• after 90 days of service
• Paid time off (PTO) – up to 2 weeks in your first year and starts after 30-days
• 9 Paid Holidays
• Education Reimbursement Program
• Employee Discounts
• Volunteer Hours – Get paid to volunteer (3 hours per month)
• Career Development Advancement Opportunities – We strive to promote from within!
• Rasa Personal Leadership Program
• Employee Experience Program