Manage and perform collection activities on a portfolio of apartment communities' accounts receivable
Accurately maintains and updates accounts receivable records for clients in a company’s client relationship software/program
Respond to requests from clients and sales representatives for copies of invoices and/or statements
Produce ad hoc reports either in Excel or Word as required by clients or management and respond to inbound calls from internal as well as external customers
Assist in resolving various billing disputes and challenges
Perform various research tasks related to lien waivers, etc.
Move client orders among various accounts within the company’s accounting system (RFMS)
Ensure existing client relationships are developed and enhanced through regular contact, including calls, emails, in-person visits, and client appreciation functions
Ensure timely and effective communication with the Executive Vice President, Branch Managers, Sales Reps, and others to advise them of anticipated adverse collection action
Preserve the Company’s position as a secure lender by protecting lien rights
Comply with all established credit and collection policies and practices
Consult with a senior account manager or the Account Receivable Supervisor as needed about challenged accounts
Daily management of credit exceeds
Create specialized invoicing
Assist in the research related to various customer challenges as needed
Maintain adequate job knowledge in the other centers and keep abreast of department-wide process changes, laws, regulations, and best practices regarding accounts receivable
Requirements
Two (2) + years of proven commercial collections experience in a business-to-business environment
Certified Receivables Compliance Professional (CRCP) is preferred, not required
Proficient in written and verbal communication, able to effectively engage with diverse teams
Client-centric focus, advocating for clients by delivering solutions tailored to their needs
Proficient in fully analyzing situations to arrive at accurate, logical resolutions
Can carry out instructions furnished in various formats and address challenges involving multiple concrete variables
Competent in addition, subtraction, multiplication, and division for calculating interest, payments, balances, and financial ratios accurately
Well-versed in credit principles, financial analysis, and accounting practices
Capable of effectively managing multiple tasks in a fast-paced environment
Knowledgeable in standard business terminology to facilitate effective communication
Able to adapt to changing circumstances and flexible in approach to work
Capable of working independently and as part of a collaborative team environment
Strong proficiency in Windows and Microsoft Office applications, with the ability to quickly learn new/internal software and navigate multiple computer systems simultaneously
Benefits
Medical, Dental, Vision, Life Insurance
short-term and long-term Disability
accident and critical illness Plans to start at 30 days
401k and 401k match up to 4%
after 90 days of service
Paid time off (PTO) – up to 2 weeks in your first year and starts after 30-days
9 Paid Holidays
Education Reimbursement Program
Employee Discounts
Volunteer Hours – Get paid to volunteer (3 hours per month)
Career Development Advancement Opportunities – We strive to promote from within!