Client Operations Intern

Role Overview

• Develop a client centric mentality
• Exposure to Salesforce CRM platform
• Exposure to client satisfaction and corporate metrics
• Understand ethics, compliance, and business conduct pertaining to the industry
• Understand time management requirements when working with individuals or clients/teams
• Understand how large companies function and communicate
• Insight into budgeting in regards to overtime and Travel/Entertainment
• Learning new Ticketmaster Product and learning from the staff in product adoption and training
• Monitor key product usage to assist in creation of area best practices
• Shadow and assist at a client box office to understand the inner operations of a venue
• Understand the needs of small & large clients, and why they are different or similar
• Learn how to apply operational skills and tactics towards events and onsales
• Assist with checking client event submissions and event changes
• Develop & observe presentation skills
• Learn operational/metric tracking techniques
• Understand and assist in the execution of event onsales or reports for clients
• Understand the necessity of detailed product analytics
• Develop competencies in planning management
• Work with our clients and staff to develop strong communication skills
• Major event support, to include assisting with venue access control
• Become familiar with ticketing software programs
• Gain substantial knowledge into Access Control and reporting programs
• Develop planning, organizational and time management skills
• Increase knowledge of computer skills and technology
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

Requirements

• Currently enrolled in an accredited college, university or trade school
• Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request)
• Be working toward a degree in Sports/Event Management, Marketing or Communications is preferred
• Must be 18 years or older and have junior standing or above
• Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays
• Be detail oriented
• Eager to learn and be proactive with new tasks
• The ability to always conduct yourself in a professional matter
• The ability to learn and absorb at a fast pace
• High proficiency in MS Office, particularly Excel
• Proficient in leveraging AI tools for research, summarization, drafting, analysis, and workflow automation.

Benefits

• Paid school credit
• Inclusive environment
• Professional growth opportunities