Customer Service Consultant

Role Overview

• Manage complex and sensitive customer cases end-to-end using established processes
• Deliver empathetic, tailored service to ensure customer satisfaction and loyalty
• Collaborate with internal teams, external dealers, and stakeholders to resolve issues
• Maintain accurate, compliant documentation across all case interactions
• Promote VGA products and keep up-to-date with new offerings and updates
• Identify trends, suggest improvements, and contribute to a high-performing team culture
• Ensure adherence to legal, quality, compliance, and risk management frameworks

Requirements

• Strong case management and communication skills
• Empathy, resilience, and the ability to handle high-pressure situations calmly
• Ability to multitask and manage time effectively
• Problem-solving mindset with a high level of initiative
• Tech-savviness and confidence in navigating systems and tools
• Strong attention to detail and commitment to compliance
• Team-first attitude, with a willingness to learn and grow

Benefits

• Work from home 2 days per week after ~3 months
• Parking is available for on-site days
• Receive training and ongoing development