Guide customers through product selection, project planning, procurement, and post-sale support
Maintain a professional and friendly attitude towards customers at all times
Communicate with customers through various mediums, including in-person, phone, and web
Build relationships with customers to ensure their satisfaction
Provide prompt responses to customer inquiries and complaints, assisting to solve issues
Maintain records of customer interactions, including sales, comments, and complaints
Process orders and forms as needed
Keep up-to-date on company offerings to ensure clients get the best products

Minimum 3 years of customer service or sales experience in the lighting, home building, or interior design industries
Demonstrated experience supporting trade professionals such as interior designers, architects, or home builders
Proficient with computers and CRM software
Excellent communication skills
Superb customer service, time-management, and multitasking skills
Must be a team player
Must have flexible availability
Familiar with eCommerce Platforms like Adobe Commerce (Magento), Shopify or similar
Familiar with lighting specifications and configurations
Comfortable working in a fast-paced, remote-first environment with minimal day-to-day supervision

Customer Services, Sales Agent

Key skills