Senior Product/Project Manager

Role Overview

• Drive product strategy for features and initiatives that align with company goals
• Contribute to product roadmaps, prioritizing features based on customer impact and business value
• Make fast, data-informed decisions with an entrepreneurial bias toward action
• Build scrappy solutions when needed
• create prototypes to test hypotheses quickly
• Collaborate with engineering, design, marketing, RevOps and customer support to define requirements and ship features
• Work closely with Customer Insights to conduct research and identify customer needs
• Understand technical constraints and make informed trade-offs between ideal features and feasibility
• Own end-to-end project management from concept through launch and post-launch optimization
• feature isn't "done" when it ships, but when it is effectively communicated to customers and actively being used.
• Coordinate cross-functional launch needs: marketing emails, customer support training, help center updates
• Work with marketing to develop communication strategy
• how will we introduce this? What's the value prop?
• Track and report on project progress, ensuring timely delivery of objectives.
• Monitor launch health and adoption
• are customers finding and using the feature? Where are they getting stuck?
• Set clear, quantitative measures for product success
• Monitor product performance, user feedback, and market data to optimize features
• Make data-driven decisions to enhance user satisfaction and business metrics
• Conduct A/B tests and experiments to validate hypotheses
• Own post-launch analysis
• understand why features succeeded or failed, share learnings with the team
• Communicate product plans, progress, and results to leadership and stakeholders
• Maintain transparency and alignment across the organization
• Partner effectively with senior team members to drive initiatives forward

Requirements

• 4+ years of experience as a Digital Product Manager
• Experience working with Shopify
• Understanding of retention & loyalty metrics in an ecommerce environment
• Balances customer needs with business goals. Manages escalated stakeholder concerns. Build strong relationships with key stakeholders.
• Self-starter with excellent time management skills
• Experience working in high-velocity startup or product teams
• Willingness to build prototypes and test solutions hands-on
• Bachelor's degree in business, marketing, engineering, or related field
• Prior experience using AI tools in product workflows (ChatGPT, Claude, Midjourney, etc.)
• Basic understanding of HTML/CSS or ability to review code implementations

Benefits

• Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits
• Financial: 401(k) with generous employer match
• Annual bonus based on company performance
• Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance
• Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp
• Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement
• Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more