Supercharge the Commercial Engine: Architect, optimize, and execute the critical processes, tools, and data workflows that form the backbone of our commercial team.
Scale Intelligent Support: Take ownership of our customer support function, driving initiatives that allow us to scale efficiently while maintaining a world-class user experience.
Accelerate GTM Strategy: You will play a pivotal role in the Go-to-Market strategy for Immutable Audience, designing and deploying automation initiatives that widen our reach and impact.
Unlock Insights Through Data: Conduct ad-hoc analysis and provide insights that inform GTM strategy, customer onboarding, and support efficiency.
Requirements
Strong troubleshooting skills with the ability to distinguish symptoms from root causes
Experience working in technical support, RevOps, operations engineering, or workflow automation
Ability to communicate complex technical details clearly to both technical and non-technical audiences
Comfortable working with data (SQL, dashboards, analysis) to support decision-making
Curiosity, proactivity, and a strong bias toward learning new systems and solving problems at scale
Strong knowledge of growth marketing, sales, business development, go-to-market, RevOps, support operations, or startup environments
Experience using or integrating AI tools (LLMs, agents, prompt engineering, automation tools like Make/Zapier/N8N/RelevanceAI) (Bonus)
Experience building support workflows or automations in tools like DevRev, Intercom, Zendesk, Glean, or similar (Bonus)
Tech Stack
SQL
Go
Benefits
We commit to paying globally competitive base salaries and contributions to a long-term fund
Sharing our products' success through Employee Stock Options ESOP
Flexible working model blends the best of both worlds: Sydney-based employees enjoy hybrid 3 days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass
Lunch is ordered fresh every day in our friendly office in Sydney CBD
Quarterly End of Cycle Celebration Awards and Dinner
USD $500 WFH allowance to set up your home office
USD $600 per annum to put toward your internet and phone usage
USD $75 per quarter for remote employees to celebrate with local team members
We also support our US Employees with Medical and 401K Insurance
Our Australian Employees can avail of Novated Leasing, save money by paying for your car using pre & post-tax dollars
Up to USD $1,350 per annum for any classes, courses or events to support your growth and development
Enjoy access to free online courses via Udemy
Enjoy USD $800 per year to put toward your health and wellbeing
Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
New parents receive 12 weeks of paid leave in our gender-neutral offer
The birthing parent also gets an additional 6 weeks of leave for rest and recovery leading up to and after birth
Enjoy 2 additional paid annual leave days at the end of the year