Associate GTM Operations Engineer

Role Overview

• Supercharge the Commercial Engine: Architect, optimize, and execute the critical processes, tools, and data workflows that form the backbone of our commercial team.
• Scale Intelligent Support: Take ownership of our customer support function, driving initiatives that allow us to scale efficiently while maintaining a world-class user experience.
• Accelerate GTM Strategy: You will play a pivotal role in the Go-to-Market strategy for Immutable Audience, designing and deploying automation initiatives that widen our reach and impact.
• Unlock Insights Through Data: Conduct ad-hoc analysis and provide insights that inform GTM strategy, customer onboarding, and support efficiency.

Requirements

• Strong troubleshooting skills with the ability to distinguish symptoms from root causes
• Experience working in technical support, RevOps, operations engineering, or workflow automation
• Ability to communicate complex technical details clearly to both technical and non-technical audiences
• Comfortable working with data (SQL, dashboards, analysis) to support decision-making
• Curiosity, proactivity, and a strong bias toward learning new systems and solving problems at scale
• Strong knowledge of growth marketing, sales, business development, go-to-market, RevOps, support operations, or startup environments
• Experience using or integrating AI tools (LLMs, agents, prompt engineering, automation tools like Make/Zapier/N8N/RelevanceAI) (Bonus)
• Experience building support workflows or automations in tools like DevRev, Intercom, Zendesk, Glean, or similar (Bonus)

Tech Stack

• SQL
• Go

Benefits

• We commit to paying globally competitive base salaries and contributions to a long-term fund
• Sharing our products' success through Employee Stock Options ESOP
• Flexible working model blends the best of both worlds: Sydney-based employees enjoy hybrid 3 days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass
• Lunch is ordered fresh every day in our friendly office in Sydney CBD
• Quarterly End of Cycle Celebration Awards and Dinner
• USD $500 WFH allowance to set up your home office
• USD $600 per annum to put toward your internet and phone usage
• USD $75 per quarter for remote employees to celebrate with local team members
• We also support our US Employees with Medical and 401K Insurance
• Our Australian Employees can avail of Novated Leasing, save money by paying for your car using pre & post-tax dollars
• Up to USD $1,350 per annum for any classes, courses or events to support your growth and development
• Enjoy access to free online courses via Udemy
• Enjoy USD $800 per year to put toward your health and wellbeing
• Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
• Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
• New parents receive 12 weeks of paid leave in our gender-neutral offer
• The birthing parent also gets an additional 6 weeks of leave for rest and recovery leading up to and after birth
• Enjoy 2 additional paid annual leave days at the end of the year
• Birthday you get a paid day off