Manage technology systems including onboarding new Project Managers to JLL's Project Management Information System and relevant client platforms, providing ongoing training and troubleshooting support
Monitor data quality across PDS and client systems, reporting on technology adoption and working with delivery teams to correct errors and maintain system integrity
Conduct technical onboarding of PDS teams on client-specific processes including invoice workflows, project deliverables, templates, and approval stage gates
Review project documentation prepared by Project Management teams to ensure compliance with client processes and templates, conducting regular account health checks
Maintain centralized document control through the PMO Centre of Excellence, keeping templates, guidance notes, and lessons learned current and accessible
Prepare regular and ad-hoc reports as directed by PMO Lead, managing on-account trackers for project approvals, purchase orders, contracts, and lessons learned
Support account finance activities by reviewing invoices for accuracy, tracking invoice status, and interfacing with client finance systems as required
Analyze project performance against KPIs including budget compliance, program adherence, satisfaction surveys, and risk reporting while assisting with project benchmarking
Facilitate communication activities within the account and prepare meeting records as directed

Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics and data analysis
Strong skills in document management including version control, naming conventions, file sharing, and archiving
Proficiency in Microsoft Excel for data entry, analysis, collation, and tracking activities
Experience using collaboration tools such as project management information systems, Microsoft Teams, and cloud-based document management platforms
Clear and effective verbal and written communication skills with attention to detail
Strong time management abilities with capacity to multitask and manage multiple concurrent assignments

Project Management Operations Lead

Key skills