On-Site UC Helpdesk Technician – Entry-Level
Beaverton, Oregon, United States of America
Full Time
2 hours ago
$18 - $23 USD
No H1B
Key skills
VoIPCommunication
About this role
Role Overview
- Support Hosted Voice customers with MACD (Moves, Adds, Changes, Deletions) requests
- Troubleshoot complex issues related to software, handsets, and call quality
- Maintain service best practices and assist with internal infrastructure
- Use tools like Wireshark to troubleshoot SIP traffic and connectivity issues
- Learn fundamentals of IP networking and routing
- Respond to hardware/software failures and assist with resolving system issues
- Participate in virtual deployments and data entry for new implementations
- Collaborate with senior technicians and project managers on new installs and upgrades
Requirements
- Associate degree preferred
- 02 years of experience with VoIP or Unified Communications platforms
- Strong customer service and communication skills
- Technical aptitude and willingness to learn
- Working knowledge of Microsoft Office 365
- Help Desk experience a plus.
Tech Stack
- VoIP
Benefits
- Compensation: $18.25-$23.00/hr DOE
- Interdepartmental growth opportunities
- Company reimbursed education and certification opportunities
- Collaborative, team-oriented work environment
- Comprehensive health benefits: medical, dental, vision, life
- 401(k) with company match
- PTO, vacation, and sick leave
- FSA plan