Clinical Implementation Specialist

Role Overview

• Coordinate the overall Solutions Design process ensuring that the clinical protocols are appropriately mapped to software solutions efficiently, accurately and within project scope
• In-depth knowledge of Medable's software, technology, and processes to be able to guide a client to the best use of Medable's platform to meet their needs therapeutic areas meetings
• Develop and communicate design best practices for specific
• Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review
• Develop supporting documentation to streamline software design and configuration
• Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting
• Serves as a platform expert
• Manages technical implementation releases, including timelines, technical milestones, and deliverables
• Ensure projects are completed on time, within scope, and meet both technical and customer expectations
• Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams
• Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements
• Acts as the link between customers and Medable’s product development team
• Collaborate with product team to scope additional product features and product roadmap
• Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal teams
• This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards
• Supports technical training and onboarding to customers to ensure successful product launches and adoption.

Requirements

• 4 + years of technical experience in technical implementation, product management, solution design or a related role, or a combination of education and experience
• Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments
• Demonstrated experience in interpretation of client requirements and solution design to prepare and document design specifications
• Experience in requirement gathering, analysis, solution design, development, testing and implementation of software
• Strong knowledge of clinical trial data management processes and regulatory compliance frameworks
• Comprehensive understanding of clinical trial domains, specifically: eCOA (electronic Clinical Outcome Assessments) ePRO EDC DCT
• Proven experience in client relations and interactions with clients at all levels.

Benefits

• Flexible Work Remote from the start, we believe in a flexible employee experience
• Competitive base salaries
• Annual performance-based bonus
• Stock options for employees, aligning personal achievements to Medable's success
• Health and insurance coverage
• Wellness program (Mental, Physical and Financial)
• Recognition Peer-to-peer recognition program, celebrating achievements and milestones
• Volunteer time off to support causes you care about