Analyse supporter behaviour trends
you’ll identify patterns in engagement and share meaningful insights that guide planning and decision making
Create and distribute insight reports
you will deliver a range of weekly and monthly reports that support key commercial stakeholders
Support forecasting and modelling
you'll work closely with the Senior Insight Analyst on supporter forecasts and bespoke modelling projects
Design and analyse research surveys
you will help build supporter surveys and CX touchpoints and turn results into insight-led recommendations
Support digital analytics requests
you'll work with teams across Social, Marketing, Partnerships, Campaigns and Retail to interpret GA4 data across our platforms
Contribute to social analytics reporting
you will use Emplifi to meet a variety of social reporting needs
Turn segmentation insights into action
you'll share findings from our segmentation work to help teams create more targeted and valuable supporter experiences

Insights or analysis experience
you have previously worked in research, insights, data analysis or a similar discipline
Advanced analytical capability
you are confident working with Microsoft Excel and interpreting complex datasets
Knowledge of key digital tools
you understand Google Analytics 4 and ideally have familiarity with SQL, DataBricks, Looker Studio, or BigQuery
Proactive problem solver
you enjoy tackling challenges and finding creative ways to deliver clear and actionable insights
Excellent stakeholder management
you build effective relationships, communicate confidently and adapt your insights for a wide range of audiences
Collaborative and passionate team player
you bring energy, curiosity and a desire to drive progress across our club through teamwork and collaboration
Relevant academic background
you're ideally educated to degree level or equivalent, preferably in a mathematics‑related discipline.

An exciting reward and recognition scheme
Generous holiday allowance which increases with your length of service
Great internal learning and development programmes
A flexible hybrid working model
Priority access to apply for match tickets
A competitive health and wellbeing benefits package
A leading Employee Assistance Programme
Great discounts with some of our Partners
An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks

Insight Analyst

Key skills