Lead the product strategy for the payment methods, billing, and collections journeys, ensuring integration and consistency across the customer's financial experience.
Manage and develop Product Managers responsible for each product domain, ensuring strategic clarity, disciplined prioritization, and consistent evolution of solutions.
Define the vision and strategic direction for products within the customer financial journey, aligning business needs, user experience, and technical feasibility.
Operate in an agile model with multidisciplinary squads, fostering collaboration among product, engineering, design, and data.
Ensure clear and disciplined prioritization of product backlogs, connecting business strategy with development execution.
Identify opportunities to improve the payment experience, invoice inquiry flows, and customer financial regularization.
Drive continuous evolution of the digital solutions supporting the financial journey, increasing transparency, automation, and ease of use.
Monitor product metrics and customer behavior, using data to guide decisions and prioritize initiatives.
Work cross-functionally with business areas to ensure alignment between product strategy and company objectives.
Foster a culture of experimentation, continuous improvement, and rapid learning within product teams.
Ensure consistent improvement of the customer experience across the entire financial journey.

Relevant experience in digital product management, preferably at companies with large customer bases.
Experience leading Product Managers or multiple product squads.
Experience in agile development environments with multidisciplinary teams.
Experience defining product vision, strategy, and prioritization of initiatives.
Ability to combine strategic business vision with hands-on execution in dynamic environments.
Strong analytical skills and a data-driven approach to decision-making.
Experience delivering products focused on customer experience.
Strong communication and stakeholder management skills to work cross-functionally with technology, data, design, operations, and business areas.
Solid knowledge of agile methodologies applied to digital product development.

Product Manager – Customer Financial Journey

Key skills