Professional Services Manager – Optical

Role Overview

• Support Optical team to deliver compliance and operational excellence across the Optical business
• Ensure Optical business operates within regulatory standards and drives Optical strategy
• Work with analytics team to create and manage optical dashboard from all data feeds
• Make Change of hours applications to the NHS for Bank Holidays, and Christmas
• Key stakeholder in delivery of Optical Strategic plan with end-to-end accountability for delivering several key projects
• Accountable for professional complaint investigations, delivered through clinical lead optometrists
• Maintain thorough and appropriate review with delivery of outcomes within SLA
• Investigate concerns raised involving professionals thoroughly
• Ensure all mandatory and enhanced NHS services contract compliance matters are handled successfully in all UK nations
• Responsible for maintenance of NHS EeRS portals and documentation relating to these across Optical departments
• Participate in multiple stakeholder reviews of activity, including Commercial Team, Systems & Services Manager and other Professional Services colleagues
• Delivery of data required for subject access requests (SARs) from customers and third parties
• Contribute in delivery of compliance business plan as part of business-as-usual activity and also one-off projects
• Preparation and delivery of reporting and analytics for quarterly healthcare compliance meetings
• Regular review of all training modules for colleagues, managers, and registrants in the business, writing new material as required
• Attend all Quarterly Optical Manager meetings, regular store visits, and annual Optical Conferences
• Horizon scanning to identify areas for further efficiencies for both central and store teams

Requirements

• GOC registered Optometrist
• Experience outside of the testing rooms
• Highly computer literate with good Microsoft application skills (word, outlook, excel, power point)
• Strong organisational skills
• High degree of numeracy

Benefits

• Discretionary company bonus
• Company pension up to 7% matched
• Company Car allowance of £5,700
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.