About this role

Assume customer service responsibilities for an assigned customer base and work as part of a team to ensure a high level of customer satisfaction
Receive and process all types of customer orders, including complex and/or export orders
Responsible for handling inquiries and orders from start to finish
Proactively liaise with customers to inform them about delayed orders
Manage consignment stock: replenishment of consignment goods, inventory management, invoicing, counts, reconciliation
Handle customer complaints and returns
Perform quality checks and implement corrective actions as required
Monitor open orders to ensure on-time deliveries

Completed commercial vocational training or an equivalent qualification
At least one year of professional experience in customer service/inside sales, alternatively in logistics, supply chain, or field sales
Excellent spoken and written English and German are required
Experience with SAP is an advantage
Experience with Salesforce.com is desirable but not required
Good to very good Excel skills
Self-organization, ability to work independently and set priorities; willingness and ability to quickly learn new areas of work, and a positive basic attitude

Customer Service Representative, English – German

Key skills