Customer Service Representative – m/f/d

Role Overview

• Entering customer inquiries into an inquiry processing system
• Preparing quotations according to specifications and in coordination with Sales
• Processing orders in the SAP system
• Checking and archiving order and customer documents
• Creating and maintaining product and customer master data in the SAP system
• Accounts receivable management by monitoring debtor accounts and precious metals weight accounts
• Handling customer complaints in coordination with Sales

Requirements

• Completed commercial vocational training
• Advanced knowledge of SAP as well as customs and international trade
• Knowledge of transport and insurance regulations as well as payment security systems
• Knowledge of VAT-related regulations and legislation
• Basic knowledge of precious metals handling and processing
• Ability to work independently
• Excellent German and English skills (spoken & written)

Benefits

• We foster a collaborative environment
• A culture that encourages sharing ideas
• Opportunities to develop skills and shape your career path
• Equal opportunities for all