Customer Service Representative

North Memorial Health is an inclusive health system committed to the wellbeing and growth of its team members. The Customer Service Representative role involves providing exceptional customer service in a call-center environment, managing phone contacts, and ensuring efficient operations related to registration, scheduling, and call routing.

Responsibilities:

• Provide unmatched customer service to North Memorial customers and staff, in a call-center like environment
• Work as a partner of the clinic care team by managing phone contact to provide customers with proficient, customer-centered services that meets or exceeds expectations
• Accountable for various functions related to the efficient operation of registration, scheduling, and call routing/navigating
• Proactive problem solving in order to ensure One Call One Resolution or soft handoff when appropriate

Requirements:

• High School diploma or equivalent (GED) required
• 1 year customer service experience required
• Ability to multi-task
• Typing test minimum 35+ WPM required
• Understanding of HIPAA
• Independent problem-solving skills
• Skilled in MS Office products
• Minimum of 6 months scheduling experience and/or registration experience
• Call center experience
• Experience in health care setting