Daily morning calls with customer SQE for daily rejects and possible claims review
Weekly meetings with customer representatives regarding RPPM, QN status, 8D reports, and systematic action plan update
Ensures forwarding and understanding of client requests within the organization
Acts as the primary contact in case of client complaints
Organizing immediate containment at customer site
Creating 8D report, SQTS entry, for each official claim
Perform root cause analysis, 5-why, Ishikawa, define test, implement and validate corrective action
Coordination of the process for problem resolution after receiving a client complaint
Support and moderation of client audits

3 years of work experience in a similar or same position preferably in Automotive industry
Experience and knowledge of quality systems in production and activities for communication with customers
Advanced level English
Microsoft Office proficiency

Customer Quality Engineer

Key skills