Upsell and cross-sell: Growing our clients by addressing new needs and thus generating upsell (higher plan, add-on, additional cards…)
Engagement: Build strong relationships with your clients by being their main point of contact, understanding their needs, and anticipating their business concerns. Analyze relevant data to make the best recommendations to ensure proper adoption and usage of Qonto.
Voice of customers: Customer feedback is precious, collect and share client feedback with internal teams, share case studies, and encourage client participation in testimonials, presentations, and events
all aimed at continuous product improvement.
Take ownership: Identify anomalies, optimize, and set up new ways with a data approach to identifying any upsell, engagement, retention signals/risk.

Experience: You have at least two years of experience in sales, customer success or account management.
Commercial Acumen: You understand clients' core challenges, demonstrate product value, and offer tailored solutions while expertly identifying upselling opportunities to expand accounts.
Customer-centric: You show empathy and adapt your communication according to customer needs.
Results-driven: You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail.
Communication: Strong written and verbal communication skills. Communicate in a clear, assertive way. Active listening, the ability to explain complex concepts simply. Know how to get the most info from clients in interviews.
Adaptability: Thrive in a dynamic, evolving startup environment. Organize and prioritize the opportunities you have.
Languages: Proficiency in French and English.

Inbound Sales Manager, Upsell & Cross-sell

Key skills