Manager, Education Systems

Role Overview

• Administration and facilitation of the National Apartment Association Education Institute’s (NAAEI’s) education systems
• Focus on NAAEI’s learning management system (LMS)
• Maintain, evaluate, troubleshoot, and improve the LMS and other education systems
• Identify and communicate opportunities for process and quality improvements
• Manage the routine and daily operation, use, and configuration of the LMS
• Implement policies and procedures for security and integrity of the LMS
• Write and maintain technical procedures and administrative documentation
• Analyze data and recommend solutions for education systems use
• Manage relationships with third-party vendors
• Create user logins, assign user permissions, and portals as needed
• Manage course enrollment and progress tracking
• Provide troubleshooting assistance for education system users

Requirements

• 3+ years of experience managing a Learning Management System (LMS)
• 3+ years working with Salesforce, CRM or other similar AMS
• Strong interpersonal and customer service skills
• Mastery of Microsoft Office Suite
• Demonstrated skill proficiency in related management of education and training programs
• Ability to multitask, excellent organizational and relationship skills.

Benefits

• Health insurance
• Retirement plans
• Paid time off