Launch Manager – US Launch Team

Role Overview

• Design and own the launch plans: Translate company goals and site selections into a concrete, phased plan covering preparation, pilot, and early scale-up stages (0–6 months). Define key activities, milestones, dependencies, and deliverables to ensure readiness for launch.
• Identify and secure launch sites: Conduct on-the-ground scouting and evaluation of potential deployment areas, considering logistics, regulatory feasibility, and infrastructure needs. Negotiate site access and local partnerships as needed.
• Lead end-to-end launch execution: Coordinate all activities across internal and external stakeholders, ensuring readiness of robots, infrastructure, and local support functions before launch.
• Drive daily field operations: Act as the operational lead during the launch phase, ensuring all systems run smoothly, issues are resolved quickly, and field feedback is systematically captured and shared with Engineering.
• Manage and monitor budgets: Own the initial deployment budget, tracking spend, identifying efficiencies, and ensuring a lean and cost-effective setup.
• Build and coordinate the local launch team: Support hiring, onboarding, and training of local field operators or technicians. Define team workflows, shift plans, and escalation processes to maintain operational continuity.
• Establish KPIs and reporting: Develop early success metrics (e.g., uptime, delivery reliability, cost per route) and report on progress to leadership, proposing corrective actions when needed.
• Ensure compliance and safety: Guarantee that all launch activities comply with local regulations, safety standards, and company policies. Collaborate with legal and regulatory teams to secure necessary permits or authorizations.
• Create scalable launch playbooks: Document learnings, best practices, and process templates to accelerate future market entries.
• Transition to steady-state operations: Once the launch is stable and KPIs are met, lead the structured handover to the local Operations Manager, ensuring full knowledge transfer and a smooth transition (3–6 months).

Requirements

• Proven experience in launching and scaling operations in logistics, mobility, or tech-driven field environments.
• Strong background in operations management, project management, and cross-functional coordination.
• Demonstrated ability to operate independently in high-uncertainty, fast-changing environments.
• Excellent communication and stakeholder management skills, from engineers to city partners.
• Solid understanding of operational metrics, KPIs, and financial tracking.
• Bachelor’s degree or higher in Operations, Business, or related technical field.
• Valid driver’s license and ability to travel domestically (up to 50%).

Benefits

• Flexible work arrangements
• Health insurance
• Professional development opportunities