Own the daily hustle: Work closely with warehouses, couriers and our internal team to make sure orders go out on time and problems get fixed fast.
Get hands-on: Visit fulfilment centres across the UK to see how things actually work — from the packing bench to the loading bay
Spot the gaps: Notice patterns in issues, dive into data, and suggest improvements to our tools and processes
Be the voice of our customers (e-commerce sellers): Make sure our sellers are happy and supported, especially when things don’t go to plan
Track what matters: Help us set and measure KPIs so we always know how we’re doing — and where to get better

You’re excited about startups and want to see how one’s built from the inside
You're curious, analytical and love solving problems (data is your friend)
You’re a great communicator — clear, friendly and confident with both warehouse staff and founders
You don’t wait to be told what to do — you take ownership and make things happen
You’re comfortable travelling to warehouses (we’ll cover expenses)
You bring great energy — someone people enjoy working with

Join a high profile startup that is scaling fast
Have the ability to shape your role and the company
Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun
Flexible working to support families and varying needs. The team is fully remote and meet in person regularly

Business Operations Associate

Key skills