Own and manage a portfolio of existing customers across markets
Develop and execute account plans to drive growth and retention in both Sweden and UK
Be responsible for internal and external KPI reporting
Proactively identify opportunities to strengthen customer value and expand usage
Provide hands-on support to customers when needed, ensuring their operational needs are met
Act as the link between customers and internal teams (Product, Support, Commercial)
Lead mobilisations and onboarding initiatives in the UK
Ensure customer KPI success through structured, data-driven follow-ups

Have 3+ years of experience within Account Management, preferably in a SaaS environment and/or health care
Are structured, organised and comfortable managing multiple stakeholders
Have strong presentation and communication skills
Are proactive and confident driving initiatives from start to finish
Can prioritise independently and align your work with strategic objectives
Are a natural relationship-builder who genuinely enjoys understanding people and tailoring your approach to their needs
Are fluent in English and Swedish in speech and writing

Account Manager

Key skills