Technical Account Manager

Role Overview

• Serve as the primary technical point of contact for marquee enterprise customers.
• Develop deep knowledge of the customer’s architecture, priorities, and success metrics.
• Build trusted relationships with technical stakeholders, leadership, and executive sponsors.
• Act as a strategic advisor, aligning Brightspot capabilities with customer needs.
• Document and track near-term and mid-term strategic goals
• Lead technical conversations around architecture, integrations, scalability, performance, and best practices.
• Translate customer requirements into actionable plans for Engineering and Product teams.
• Facilitate design discussions and solution reviews.
• Proactively identify risks and coordinate mitigation strategies.
• Perform light technical configuration changes when appropriate.
• Own and lead bridge calls during priority incidents.
• Coordinate internal teams to ensure rapid resolution.
• Provide clear, timely communication to stakeholders throughout the incident lifecycle.
• Conduct post-incident reviews, including root cause summaries and action tracking.
• Schedule and lead recurring technical reviews, roadmap discussions, and executive updates.
• Drive agendas, document decisions and action items, and ensure accountability.
• Maintain visibility into open issues, enhancements, and ongoing initiatives.
• Track commitments and ensure delivery against milestones.
• Act as a professional and transparent ambassador for Brightspot.
• Advocate internally for customer priorities while protecting engineering focus.
• Partner with Sales to identify growth opportunities within the account.
• Improve coordination and communication between the customer and internal teams.

Requirements

• 5+ years of experience in a Technical Account Manager, Solutions Architect, Customer Success, or similar technical customer-facing role
• Significant enterprise-level account management experience
• Prior hands-on experience in DevOps, Infrastructure, or Software Engineering environments
• Strong technical foundation (cloud infrastructure, APIs, SaaS architectures, integrations, networking, etc.)
• Proven ability to lead architecture-level discussions and complex technical conversations.
• Experience managing high-pressure incidents and leading escalation bridges.
• Strong program/project management skills with demonstrated milestone ownership.
• Ability to work cross-functionally with engineering, product, support, and sales teams.
• Exceptional written and verbal communication skills.
• Demonstrated leadership and proactive ownership.
• Experience operating in on-call or high-availability environments.
• Familiarity with modern deployment practices and infrastructure tooling (e.g., Cloudflare or similar platforms)

Tech Stack

• Cloud

Benefits

• health, dental, and vision insurance
• 3 weeks paid vacation
• paid sick leave
• paid company holidays
• Safe Harbor 401(k) with employer matching
• continuing education stipend
• 3-week paid sabbatical after your 5th anniversary