Key skills
Communication
About this role
Role Overview
- Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels
- Researching and resolving customer questions, concerns and issues quickly and effectively
- Developing knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers
- Helping customers and troubleshooting for both software and hardware
- Handling questions related to billing, account updates and contracts
- Informing customers about energy-saving opportunities and sustainability
- Accurately maintaining records of interactions with customers
- Collaborating with cross-functional teams to identify process improvements
Requirements
- Strong communication skills, both written and verbal
- Fluency in Dutch and English
- Experience in customer service or another relevant field
- Customer-oriented mentality and empathetic attitude
- Ability to solve problems quickly and effectively
- Technically literate and comfortable in a technology-driven environment
- Interest in smart products and sustainability
Benefits
- Flexible working arrangements
- Professional development opportunities