Key skills
CommunicationAccount Management
About this role
Role Overview
- Building strong and lasting relationships with customers
- Researching and resolving customer questions and concerns
- Providing accurate information and assistance about products and services
- Troubleshooting software and hardware issues
- Handling billing and account management inquiries
- Documenting customer interactions and feedback
- Collaborating with cross-functional teams for process improvements
Requirements
- Strong communication skills, both written and verbal
- Fluency in Swedish and English
- Experience in customer service or relevant field
- Customer-oriented mentality and empathetic attitude
- Ability to solve problems quickly and efficiently
- Technically literate and comfortable in technology-driven environments
- Interest in smart products and services
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Work from home options