Assistant – Sales Manager, Village Cluster

Role Overview

• Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment.
• Identify, pursue, and develop new sales leads and prospects to grow the client base.
• Build and maintain strong relationships with existing clients to foster loyalty and repeat business.
• Promptly handle leads, inquiries and provide suitable solutions to clients.
• Utilize property management systems, CRM tools, and loyalty platforms to manage accounts and track activities.
• Collaborate with the Operations team to ensure exceptional guest experiences.
• Attend client events and provide assistance as needed.
• Ensure timely responses and communication with clients.
• Gather and provide publicly available market information to stay informed.
• Regularly update superiors and the team on activities and market information.
• Achieve monthly sales targets to meet overall cluster budget.
• Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management.
• Follow up with clients whose payments are outstanding and long overdue.
• Perform other duties assigned by supervisor diligently and professionally.

Requirements

• Bachelor’s degree / Diploma in Business, Marketing, or Hospitality Management
• 0–4 years of hospitality sales experience
• Ability to manage and support corporate and group accounts
• Strong negotiation and communication skills
• Knowledge of hospitality CRM systems (e.g., Opera, Delphi)
• Ability to meet and exceed sales targets
• Assist in preparing proposals, contracts, and reports
• Good organizational and time management skills
• Ability to build and maintain client relationships

Tech Stack

• Delphi

Benefits

• Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment.
• Identify, pursue, and develop new sales leads and prospects to grow the client base.
• Build and maintain strong relationships with existing clients to foster loyalty and repeat business.
• Promptly handle leads, inquiries and provide suitable solutions to clients.
• Utilize property management systems, CRM tools, and loyalty platforms to manage accounts and track activities.
• Collaborate with the Operations team to ensure exceptional guest experiences.
• Attend client events and provide assistance as needed.
• Ensure timely responses and communication with clients.
• Gather and provide publicly available market information to stay informed.
• Regularly update superiors and the team on activities and market information.
• Achieve monthly sales targets to meet overall cluster budget.
• Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management.
• Follow up with clients whose payments are outstanding and long overdue.
• Perform other duties assigned by supervisor diligently and professionally.