Key skills
GoCommunication
About this role
Role Overview
- Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders.
- Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups.
- Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.
- Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories.
- Develop current-state and future-state business process flows to identify inefficiencies, gaps, and improvement opportunities.
- Use business process flows as facilitation and decision-support artifacts to align stakeholders and guide solution design and implementation.
- Perform system configuration aligned to approved requirements and Accela best practices.
- Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.
- Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood.
- Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.
- Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.
- Support testing and validation activities including UAT planning, defect triage, and resolution coordination.
- Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.
Requirements
- Strong background in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.
- Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design.
- Hands-on experience configuring enterprise software solutions based on discovery requirements.
- Demonstrated ability to coordinate effectively with cross-functional technical teams.
- Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories.
- Ability to think conceptually while maintaining attention to detail in configuration and documentation.
- Proven problem-solving skills with the ability to recommend practical, best-practice solutions.
- Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders.
- Experience working within defined project scope and supporting change control discussions.
- Comfort operating in fast-paced, multi-stakeholder delivery environments.
Benefits
- flexible time off
- comprehensive medical, dental, and vision plans
- family planning benefits
- 401(k) retirement savings plan with company match
- health savings account with company contributions
- flexible spending account
- life, accident, and disability coverage
- business travel insurance
- employee assistance programs
- other well-being benefits