Solution Architect – Merchandise Management/Retail

Role Overview

• Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions as it relates to the Merchandise Operations solution
• Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers
• Interacts directly with Blue Yonder’s Merchandise Operations customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc.
• Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) and runs point in turning around customer situations to drive stabilization
• Acts as point of reference for end-to-end enterprise level solution knowledge related to business and data flow across entire supply chain suite (i.e. Merchandise Operations, Cognitive Forecasting, Allocation, Replenishment, SCPO, WMS, TMS, CatMan, etc)
• Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents
• Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers
• Participates in management-led efforts to maintain high morale, low attrition, and collaboration globally and across internal functions
• Assists other team members with process improvement and current situation analysis exercises
• Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs.
• Provides a variety of functional support to the project team; including requirements gathering and documentation, solution configuration, end-user and train-the-trainer knowledge transfer, quality assurance/design review, operations consulting, troubleshooting, system testing, etc.
• Provides functional expertise on development projects.
• Works with appropriate parties to ensure issues are resolved.
• Works with Blue Yonder Management to provide timely, appropriate level of communication with respect to the work assigned
• Works with project team to understand and help to refine and define project functional requirements from business needs.
• Diagnoses business and technical expectations on a project.
• Works with the appropriate parties to effectively estimate project timelines.

Requirements

• Bachelor's degree (or higher) in relevant discipline
• 5+ years of experience in implementing, designing, testing of Merchandise Operations solution (or similar solution)
• In-depth knowledge of merchandising software solutions and data models
• Knowledge of business processes in the Supply Chain Management discipline
• Experience understanding and integrating data between numerous Supply Chain and Merchandising applications.
• Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications
• SQL Plus skills with ability to drill deep into Merchandise Operations data
• Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL

Tech Stack

• Cloud
• ERP
• SQL

Benefits

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more