Responsible for the functional and technical architecture of marketing, sales, and service processes within a defined customer portfolio
A central pillar of the service delivery model and the technical conscience and trusted advisor for customers
Bring in-depth expertise in the Microsoft Dynamics 365 Customer Engagement (CE) application and related business processes
Apply knowledge to create functional design documents, develop statements of work for cost estimation, and conduct customer and requirements workshops

Several years of professional experience as a Solution Architect with Dynamics 365 Customer Engagement (D365 CE) and its predecessor versions
Excellent knowledge of marketing, sales, service, and field service processes
Several years of experience consulting on business solutions with the ability to anticipate customer needs
Education or further training as a business IT specialist or software engineer
Familiarity with Agile/Scrum process models and experience using DevOps and JIRA
Business-fluent written and spoken English and German
Strong quality awareness, a clear customer focus, and entrepreneurial thinking
Moderate willingness to travel

Solution Architect, Microsoft Dynamics 365

Key skills