This is a customer facing services role (networking operations environment)
Responsible for developing and maintaining a strong trusted relationship with their assigned customer(s)
Manage the customer experience with recurring meetings to supervise related activities and outcomes
Incident and escalation management, provides remote operational support and remediation
Prepare and conduct monthly and quarterly business reviews with end customer and internal stakeholders

Bachelor’s degree in Engineering, Computer Science or equivalent
5
7 years of relevant work experience in Service Delivery / Services Management / Services Account management / Service Assurance
Ability to speak and write in Portuguese and English (Spanish is a plus)
Some background in IP-based networks or Software technologies (Core & edge routing, Switching, Data Center, campus switching/Networking, Internet Security, Network management)
Proven communication skills (written and oral) and capable to communicate with multiple levels within customer environment

Service Manager – Networking

Key skills