Lead, direct, and coordinate adjusters in the end-to-end claims process to achieve targets related to engagement, cost control, operational efficiency, and customer service
Support corporate and regional goals by monitoring team performance, ensuring high-quality claims handling, and maintaining compliance with standards, procedures, and productivity expectations
Manage team operations by planning, organizing, and overseeing the effective use of people, budget, and resources while promoting teamwork and supporting technical development and coaching
Contribute to continuous improvement by identifying and helping implement enhancements to operational processes
Provide guidance and make decisions on claim handling and indemnity payments in line with company guidelines and best practices
Promote the organization’s brand, values, and business principles with internal and external partners.

Leadership experience and/or 2+ years of Accident Benefits claims handling experience (considered an asset)
Strong change management capability, with experience leading teams through transitions and supporting the adoption of new processes and technologies
Willingness to learn and develop technical expertise in Accident Benefits claims
A degree and/or CIP designation (or currently working toward one) is an asset
Strong computer proficiency and comfort working with claims systems and digital tools
Excellent communication, organization, and time-management skills
High accountability and a strong sense of ownership
A people-first approach that is supportive, respectful, and collaborative
Integrity, transparency, and professionalism
Customer-focused mindset with a commitment to excellence.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more

Unit Claims Manager, Accident Benefits

Key skills