Partner with global business stakeholders to gather and refine requirements, design solution concepts, prioritize the product backlog, and ensure alignment with both business priorities and technical constraints
Manage vendors and service providers, including contract oversight and the monitoring of service quality and delivery performance
Own and drive value-adding enhancements on the platforms, making informed decisions, providing approvals, and guiding implementation in collaboration with internal and external teams
Define, communicate, and continuously refine the vision and global roadmap for the digital capabilities within your scope, ensuring consistency with the overall customer engagement platform strategy and business objectives
Support organizational change initiatives by providing clear and timely communication, coordinating end-user training, and ensuring the availability of high-quality process and system documentation
Monitor system health and performance, coordinate incident resolution, and ensure high availability, security, and adherence to IT compliance and quality Standards

University degree in Information Science, Business Information or a related discipline
Several years of hands-on experience with Veeva marketing solutions and a strong understanding of customer relationship management in a pharmaceutical context
Proven track record in leading or supporting global rollout projects, especially in Europe and US
Can-do mentality and ability to navigate and adapt in a growing and fast-changing environment while keeping the focus on business needs
Outstanding ability managing stakeholders and communicating effectively
Excellent analytical and problem-solving capabilities, with a structured, solution-driven working style and the ability to thrive in global, cross-functional teams
Fluent English language skills, both written and spoken.

Digital Marketing Manager – Multichannel

Key skills