Technical Support Representative – Video Boards
Des Moines, Iowa, United States of America
Full Time
3 hours ago
No H1B
Key skills
AnalyticsBusiness IntelligenceSalesforceCRMCommunicationTime Management
About this role
Role Overview
- Serve as the first point of contact for customers seeking technical assistance
- Diagnose and troubleshoot issues reported by customers
- Provide step-by-step instructions and guidance to customers
- Collaborate with our dedicated field technicians and customer support team
- Document customer interactions and resolutions
- Contribute to the development of technical support resources
- Ensure all service issues have been resolved and the client is happy
- Stay up to date on product features and technical specifications
- Identify opportunities to improve product usability and customer satisfaction
Requirements
- Bachelors or Associates Degree in Computer Science, Statistics, Information Management, Mathematics, Data Analytics, Data Science or similar field
- Certification in Business Intelligence platforms (PowerBI, Salesforce CRMA or Similar)
- 2-4 years of customer service experience
- Customer-focused mindset
- Experience in a technical support role, preferably in the LED display industry
- Excellent communication skills, both verbal and written
- Strong technical troubleshooting skills
- Ability to reassure and handle stressed and/or anxious clients
- Excellent time management skills
- Proficiency in using help desk software and CRM systems
- Experience with A/V, internet, cable, IT or general technology.
Benefits
- varying health insurance plans
- vision and dental insurance
- PTO
- 401k
- profit sharing
- flexible work arrangements
- professional development