Technical Support Representative L2 BR

WE'RE HIRING IT L2 REMOTE SUPPORT ENGINEERS (PORTUGUESE & SPANISH SPEAKERS)

Excis is a global IT support leader, driven by innovation and collaboration. We are seeking skilled IT L2 Remote Support Engineers fluent in Portuguese and Spanish to provide advanced technical support for users and IT systems in a remote environment.

Join us for a rewarding career in a supportive, global team where your language skills and technical expertise will make a real impact.

Why This Role?

This is your chance to work with cutting-edge technologies like Microsoft Intune, Azure Active Directory, and Microsoft 365 while supporting a global client base. You'll handle escalated technical issues, troubleshoot complex problems, and ensure the reliability and security of IT infrastructure—all while working remotely.

What You'll Do:

• Provide Level 2 technical support for desktops, laptops, mobile devices, and network-related issues

• Troubleshoot and resolve escalated incidents from Level 1 support teams

• Manage and support Microsoft Intune / Endpoint Manager for device configuration and compliance

• Deploy applications, security policies, and configurations through Intune

• Support Azure Active Directory / Microsoft 365 user accounts, permissions, and authentication

• Troubleshoot Windows devices managed through Intune

• Assist with patch management, device updates, and security policies

• Monitor system alerts and respond to incidents in accordance with SLAs

• Maintain accurate documentation of issues and solutions

• Collaborate with Level 3 engineers and infrastructure teams

What You Bring:

• Fluent Portuguese and Spanish (written and spoken) + professional working proficiency in English

• 3–5 years of experience in IT support or help desk roles

• Strong knowledge of Windows 10/11 administration and troubleshooting

• Hands-on experience with Microsoft Intune / Endpoint Manager

• Experience managing Azure Active Directory and Microsoft 365 environments

• Familiarity with networking fundamentals (DNS, DHCP, TCP/IP, VPN)

• Experience using remote support tools and IT ticketing systems

• Strong communication and customer service skills

• Ability to prioritize tasks and manage multiple incidents simultaneously

Requirements

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, Microsoft MD-102 / Endpoint Administrator, or ITIL Foundation

• Experience with Microsoft Autopilot device provisioning

• Exposure to Azure administration or cloud infrastructure

• Experience with endpoint security tools and identity management

Benefits

Why Excis?

At Excis, your work matters. You'll be part of a dynamic, global team where your technical expertise and language skills directly enhance user satisfaction and operational success. We offer:

• Remote work —enjoy flexibility from anywhere in Brazil

• Competitive compensation

• Support for professional growth and certifications

• Collaboration with global IT teams across the Americas and beyond

• Opportunity to work with enterprise-level Microsoft technologies

Ready to make an impact? Apply now to join Excis and be at the forefront of IT support for the Americas region!