Field Service Support Technician

Role Overview

• Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance
• Uses escalation policies as required to keep management informed of down situations
• Verifies and approves the operational quality of system equipment
• Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames
• Performs wet cleans as required
• Instructs customers in the operation and maintenance of systems
• Troubleshoots and corrects process variations on systems partially with assistance from senior engineers
• Assumes responsibility for complete customer satisfaction within assigned accounts
• Assists in planning, communicating, and co-ordinating support plans with customer management
• Performs start-up, warranty, paid service, and service contract activities
• May need technical assistance in performance of daily responsibilities

Requirements

• This is a physically demanding position
• extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs.
• ability to distinguish between colors
• ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
• use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Benefits

• supportive work culture that encourages you to learn, develop, and grow your career
• programs and support that encourage personal and professional growth