Vice President of Operations

Role Overview

• Responsible for the overall operation of a major contracted-services account normally generating $100M+ in revenue.
• Overseeing total operations at NRG stadium.
• Accountable for galvanizing a team under a common growth and operations platform to drive improvement in operational efficiency, revenue, margin and client retention for each profit center in the overall portfolio.
• Continuously ensure the organization is delivering operational excellence while identifying innovative and creative services and solutions to expand on clients' requirements.
• Develop and maintain the overall strategy, priorities and direction for operations within the area.
• Manage all facets of the area including sales, finance, human resources, and customer service including full P&L accountability.
• Drive new sales growth within existing client base and ensure the delivery of exceptional customer service to clients.
• Develop short
• and long-term operational strategies in partnership with senior team members and lead the design, development, and execution of those strategies to achieve measurable outcomes in a timely, cost-effective manner.
• Lead and manage a highly productive, motivated, and driven team through strong communication, empowerment, reward, and coaching techniques.
• Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain, and Compliance.
• Partner with business unit leaders and other key stakeholders to inspire change and implement new business processes.

Requirements

• Bachelor's degree required, master's degree desired
• Minimum of 10-12 years of progressive responsibility, successful experience in general management with full P&L responsibility; food, facilities, or retail service sector preferred.
• Proven leadership and experience with managing effective client relationships that are high, wide and deep.
• Demonstrated leadership skills including broad knowledge of management practices and good business analysis/project management skills.
• Demonstrated ability to grasp a large, complex, global business at a base level and use this understanding to set overall strategy and drive business process improvement.
• Adept business savvy to effectively communicate and work with other executives in support of achieving business and systems goals.
• Strong business planning skills to complete strategic projects with implications for business areas with rapidly evolving business processes.
• Must possess a balanced perspective on strategic and tactical issues.
• Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization.
• Established ability to select top talent and create a productive environment that promotes initiative, innovation, continuous learning, and development of key leaders for future advancement.
• Excellent communication and presentation skills with a range of audiences including clients, front-line managers, and C-level leaders.

Benefits

• Professional development opportunities