Key skills
Leadership
About this role
Role Overview
- Manage accounts of locally assigned programs including monitoring procedures and processes that impact customer satisfaction.
- Educates the client on loss data
- drivers of cost impacting assigned programs.
- Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
- Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- Six (6) years of related experience or equivalent combination of education and experience required to include one (1) year as an Account Coordinator or three (3) years adjuster experience.
- Good knowledge of customer service and one of the following: workers compensation, liability, or disability claims management.
Benefits
- Three Medical, and two dental plans to choose from.
- Tuition reimbursement eligible.
- 401K plan that matches 50% on every $ you put in up to the first 6% you save.
- 4 weeks PTO your first full year.