IT Chief of Staff, Consultant

Role Overview

• Serve as a strategic advisor to IT leadership by designing, curating, and interpreting enterprise-level IT scorecards and performance dashboards that illuminate operational effectiveness, financial health, and customer experience.
• Proactively surface insights and implications to sustain momentum and inform leadership actions.
• Synthesize and integrate data across multiple IT functions and sources to provide a cohesive, enterprise view of IT performance, organizational health, and progress against strategic priorities and multi‑year roadmaps.
• Identify emerging trends, systemic patterns, and material anomalies within IT operational and financial data, translating observations into meaningful narratives and partnering with leaders to assess impact, risks, and response options.
• Deliver clear, actionable insights and recommendations grounded in data and strategic context to support executive decision-making, prioritization, and continuous improvement across the IT portfolio.
• Provide strategic and operational support to the IT Chief of Staff, enabling disciplined execution of IT priorities.
• Produce executive‑level materials, coordinate cross‑functional analysis, and maintain governance cadence, operational rhythms, and tracking systems to support “Running IT as a Business” and delivery of strategic initiatives.
• Conduct rigorous analysis of IT operational, financial, and performance data to identify efficiency opportunities, performance gaps, risks, and improvement trends.
• Develop executive‑ready visualizations, presentations, dashboards, and documentation that effectively communicate findings to both technical and business audiences.
• Monitor emerging industry trends, benchmarks, and competitive practices to inform IT service delivery, performance standards, and operational maturity.
• Articulate how IT operates as a business, including operational cost drivers, revenue implications, cost structures, efficiency metrics, and budget impacts.
• Translate financial and operational data into clear executive‑level narratives and insights to inform CIO decision‑making and enterprise investment discussions.
• Design and maintain metrics and key performance indicators (KPIs) that link IT service delivery, operational performance, and financial outcomes to measurable business value.

Requirements

• 5 to 8 Years of relevant work experience

• Strong analytical skills with proficiency in data analysis tools and platforms
• Power BI Training
• Experience working with dashboards, scorecards, or performance management systems
• Demonstrated ability to synthesize data into actionable insights and recommendations
• Financial or business management background
• Excellent written and verbal communication skills
• Ability to work effectively with executive-level stakeholders
• Master’s or Postgraduate degree in MBA, Business Management, or a related field required.
• Possesses strong data entry skills.
• Able to execute instructions and to request clarification when needed.
• Able to perform complex mathematical calculations.
• Able to demonstrate complex problem solving, critical thinking, and decision-making.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and other local / regional language.
• Able to create and conduct formal presentations.
• Able to interact effectively with high levels of management (managers & above).
• Understand, communicate, and collaborate effectively with people across various identities.
• Able to quickly learn/adapt to new systems and technology.
• Able to use relevant computer systems and applications at an advanced level.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.