Lead technical discovery and architecture workshops to capture requirements and define solution constraints.
Define end‑to‑end technical architectures for complex multi‑cloud Salesforce programs.
Design scalable and secure integration architectures between Salesforce and enterprise platforms (BSS/OSS, ERP, identity, middleware).
Provide technical leadership, design governance, and oversight to development teams.
Conduct assessments of existing Salesforce orgs to identify performance, security, and scalability gaps and recommend remediation strategies.

15+ years of overall IT experience, including 10+ years in the Salesforce ecosystem.
3+ years hands‑on experience with Salesforce Communication Cloud, including CPQ and OmniStudio.
5+ years of experience in the telecommunications industry, with strong understanding of BSS/OSS domains.
Expertise across Salesforce Core, Industries/Communication Cloud, Industries CPQ, OmniStudio, integration patterns, and security architecture.
Ability to translate complex technical concepts into clear business and technical language for diverse audiences.
Required Certifications: Salesforce Communication Cloud Accredited Professional, Salesforce Application Architect Or System Architect
Preferred Certifications: OmniStudio Consultant; Industries CPQ certifications.

We offer you great opportunities within a dynamically growing consulting organization.
You will elaborate and deliver best practice solutions and will be able to further develop your skills.
At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

Senior Salesforce Technical Architect, Communication Cloud

Key skills