Product Support Manager – Industrial Printing

Role Overview

• Overseeing the entire product support lifecycle—from inception to end-of-life.
• Assisting front-line staff in resolving technical issues.
• Escalating concerns to manufacturers as necessary.
• Ensuring effective knowledge sharing across teams.
• Monitoring product performance and technician effectiveness to identify areas for improvement.
• Implementing and overseeing improvement programs to enhance product support and service quality.
• Collaborating with stakeholders to foster communication and drive technical product evaluations.
• Supporting product launch activities to ensure a smooth market introduction and ongoing support.

Requirements

• Proven experience in Industrial Print or Production Print industries.
• Strong understanding of production print environments, including prepress, colour management, and finishing workflows.
• Knowledge of workflow automation, variable data printing, and digital front-end systems.
• Strong technical background with experience in product support or a related field.
• Excellent problem-solving skills and the ability to manage escalations effectively.
• Strong communication and collaboration skills to work with internal teams and external partners.
• Experience in knowledge management and self-service enablement.
• Proven ability to analyse product and service performance and implement improvements.

Benefits

• You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself.
• We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
• Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men.
• Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.
• We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
• We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability.
• Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.