Dental Products Vendor Relations Manager

MetLife is one of the world’s leading financial services companies, and they are seeking a Dental Products Vendor Relations Manager. This role is responsible for the oversight and management of external vendor relationships supporting MetLife’s Dental Product, improving operational execution and customer experience.

Responsibilities:

• Lead contract oversight, compliance, contract change management, and vendor onboarding, including risk assessments
• Manage corporate-level relationships with domestic and overseas vendors and serve as a primary liaison
• Oversee SLA management, define KPIs, and manage overall performance
• Facilitate governance forums, manage escalations, oversee ongoing monitoring, and coordinate invoice auditing and PO processes
• Manage day‑to‑day operations, issue resolution, vendor/MetLife requests, and operational continuity
• Lead forecasting and demand planning aligned with business needs
• Support strategic initiatives, including business cases, requirements gathering, program management, and SOW development for new initiatives
• Align and coordinate SMEs and process owners for initiatives and issue resolution

Requirements:

• 8–10 years of vendor management experience
• Demonstrated ability to resolve complex customer/vendor issues while maintaining high satisfaction
• Proven experience collaborating across departments to achieve business objectives
• Bachelor's degree
• 8–10 years of dental industry‑related experience
• Experience managing team members/direct reports
• Experience with advanced product/business workflows, systems, and transaction management