Director, AI Platforms – Global

Role Overview

• Build and lead the AI Platforms team spanning Copilot platform ownership, Halo platform ownership, go-to-market leadership, and program operations, developing capabilities that balance technical depth with business value communication.
• Own the health, performance, and continuous improvement of the Copilot and Halo platforms, establishing reliability standards, monitoring frameworks, and enhancement roadmaps that ensure platform stability while enabling innovation.
• Drive enterprise-wide platform adoption through compelling value narratives, measurement frameworks, and user engagement strategies that demonstrate ROI and build organizational enthusiasm for AI-powered workflows.
• Establish and maintain the governance frameworks, reporting structures, and coordination mechanisms that enable the Navigators and Accelerators teams to operate effectively while maintaining organizational alignment.
• Partner with the Director, Navigators, Global to ensure platform capabilities are well-understood across functional areas, enabling Navigators to identify opportunities that leverage existing infrastructure rather than requiring net-new development.
• Partner with the Director, AI Delivery, Global to ensure platforms provide stable foundations for rapid prototyping, with clear integration patterns and development standards that accelerate solution delivery.
• Develop go-to-market strategies for AI capabilities that translate technical features into business value propositions, ensuring every AI solution ships with a clear narrative about why it matters to the organization.
• Oversee cross-cutting program operations including executive reporting, inter-team coordination, portfolio health tracking, and governance compliance that provide the Head of AI with decision-quality visibility into organizational performance.
• Recruit, onboard, and develop platform owners, adoption specialists, GTM leads, and program operations professionals, creating career pathways that retain high performers while building organizational capability.
• Establish platform health metrics, SLAs, and monitoring dashboards for both Copilot and Halo, ensuring reliability standards are met while identifying opportunities for performance optimization and feature enhancement.
• Design adoption measurement frameworks that go beyond usage counts to capture meaningful engagement, business impact, and user satisfaction metrics that demonstrate platform value to executive stakeholders.
• Create go-to-market playbooks that package AI capabilities with compelling narratives, training materials, and support resources that drive organic adoption across the enterprise.
• Build and maintain the program governance framework including portfolio tracking, resource allocation processes, decision gates, and executive reporting cadences that provide organizational transparency.
• Facilitate cross-team coordination between Navigators, Platforms, and Accelerators, ensuring information flows smoothly and dependencies are managed without creating bureaucratic overhead.
• Develop executive reporting packages that synthesize platform health, adoption metrics, delivery velocity, and business value realization into narratives that inform strategic decision-making.
• Architect platform evolution roadmaps that balance stability with innovation, incorporating feedback from platform users, Navigator discovery insights, and emerging technology capabilities.
• Establish data governance, security, and compliance standards for platform operations that meet enterprise requirements while enabling the agility needed for rapid experimentation and prototyping.
• Partner with IT and Security on platform infrastructure, ensuring AI systems meet enterprise architecture standards, cybersecurity requirements, and operational resilience expectations.
• Monitor competitive landscape and industry trends in enterprise AI platforms, evaluating build versus buy decisions and identifying strategic partnership opportunities that extend platform capabilities.
• Design and facilitate platform community events, user groups, and feedback channels that build organizational engagement while surfacing improvement opportunities and feature requests.
• Manage vendor relationships for platform components, negotiating terms that preserve flexibility while ensuring support levels meet enterprise operational requirements.
• Contribute to AI strategy development by providing platform perspective on organizational capabilities, adoption readiness, and infrastructure investment priorities.
• Handle additional duties as assigned by Leadership.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree or relevant certifications highly desirable.
• Extensive experience leading platform or product teams in enterprise technology environments, with proven track record building and scaling technology platforms that achieved broad organizational adoption.
• Deep understanding of enterprise AI platforms including Microsoft Copilot ecosystem, conversational AI platforms, and enterprise automation frameworks, with hands-on experience managing platform health and evolution.
• Strong product management or go-to-market experience with ability to translate technical capabilities into compelling value propositions that resonate with non-technical business audiences.
• Demonstrated success building and leading diverse teams spanning technical platform ownership, analytics, product management, and program operations functions.
• Experience establishing governance frameworks, program management structures, and reporting cadences that provide organizational transparency without creating bureaucratic overhead.
• Exceptional stakeholder management capabilities with track record building trusted relationships across technical and business leadership in complex matrix organizations.
• Strong analytical orientation with experience designing metrics frameworks, adoption dashboards, and business value quantification approaches for technology platforms.
• Understanding of data center operations, infrastructure technology, or related industry contexts that enables credible engagement with business stakeholders about operational challenges.
• Experience with enterprise AI governance, responsible AI principles, and compliance requirements for AI platform deployment in regulated or mission-critical environments.
• Excellent communication skills with ability to present to executive leadership, facilitate cross-team coordination, and create compelling narratives about technology platform value.
• Track record of operating successfully in fast-paced environments where multiple priorities compete for attention and organizational structures evolve continuously.
• Collaborative leadership style with ability to influence across organizational boundaries, partner with peer directors, and maintain alignment without creating bottlenecks.
• Travel required is expected to be 15-25% for stakeholder engagement, platform community building, and cross-team coordination.

Tech Stack

• Cyber Security

Benefits

• medical, dental, and vision coverage
• life and AD&D
• short and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program that includes company match
• many other additional voluntary benefits