IT Technical Customer Support Agent
Austria
Full Time
9 hours ago
$42,000 - $50,000 EUR
Key skills
JoomlaWordPress
About this role
Role Overview
- Technical support for our web hosting and domain customers
- Product testing and active participation in product development
- Troubleshooting and transfers of WordPress and Joomla installations
- Creation and maintenance of a comprehensive knowledge base
Requirements
- Completed technical training and several years of experience in technical support
- Solid knowledge of WordPress, Joomla and similar CMS
- Familiarity with FTP, SSH and related technologies
- Self-starter with strong problem-solving skills and customer focus
- Fluent German and English, both written and spoken
- EU citizenship or a valid EU work permit
Tech Stack
- Joomla
- WordPress
Benefits
- Flexible working model with remote option and flexible hours
- State-of-the-art workplace equipment (height-adjustable desks, ergonomic chairs, Windows notebooks)
- Continuous training and professional development opportunities
- Active involvement in shaping company development
- Clear advancement opportunities in a growing company
- Appreciative and innovative corporate culture