Technical Customer Service Agent (Independent Contractor)

Pearl is an AI-powered platform that connects individuals with knowledgeable Experts globally. They are seeking experienced Technical Customer Service professionals to participate as independent contractors, providing support for customer inquiries related to billing, cancellations, and account issues via chat or phone.

Responsibilities:

• Respond to customer inquiries related to billing, cancellations, and account issues
• Provide clear, accurate guidance across a variety of third-party vendor platforms
• Troubleshoot customer concerns and deliver efficient resolutions
• Communicate with customers via chat and/or phone support
• Maintain a high standard of professionalism and customer satisfaction

Requirements:

• Minimum 2 years of technical customer service experience
• Strong communication and problem-solving skills
• Experience handling billing, account, or cancellation-related inquiries
• Ability to navigate multiple vendor platforms
• Comfortable working independently in a remote environment
• Experience with chat and phone-based customer support
• Prior experience in remote or gig-based roles