Key skills
SalesforceCRMJiraConfluence
About this role
Role Overview
- Own the end-to-end Salesforce intake process across all teams including Revenue, Marketing, Partnerships, Support, Finance, Product and Operations
- Act as the primary point of contact for Salesforce requests, enhancements, and ideas
- Maintain a clean, transparent intake backlog that accurately represents Salesforce demand
- Translate validated business problems into clear, structured requirements suitable for Salesforce delivery
- Work closely with the Product Owner to ensure requirements are appropriately scoped, sequencing-ready, and aligned to delivery capacity
- Produce and maintain artefacts such as Business and functional requirements, Process flows and journey maps, User stories and acceptance criteria, Assumptions, risks, and edge cases
- Act as the primary Salesforce requirements interface for business stakeholders
- Reduce delivery friction by resolving ambiguity early
- Support the Product Owner during planning by providing clear problem context, well-defined requirements, business rationale and urgency
- Remain engaged through delivery to clarify requirements, support UAT and business validation, and confirm outcomes align with original intent
- Maintain high-quality documentation in Confluence and Jira, and continuously improve the Salesforce intake and analysis operating model
Requirements
- Strong experience as a Business Analyst working on Salesforce platforms
- Comfort operating in a lean Product and RevOps environment
- Experience working closely with platform leads, product owners, and senior stakeholders
- Strong understanding of Salesforce data models and CRM processes
- Revenue Operations or Systems experience is highly advantageous
Benefits
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development
- A collaborative, no-silos environment, encouraging learning and growth across teams
- A dynamic social culture with team lunches, social events, and opportunities for creative input
- HMO
- Leave Benefits
- 13th Month Pay