Technical Program Manager – Client Interface, Data Standards

Role Overview

• Serve as the primary customer touchpoint for interface file delivery, guiding clients to adopt Zinnia’s standard data specifications and minimizing customizations.
• Lead client discussions to ensure alignment, understanding, and long-term adherence to standardized data models.
• Own the lifecycle of interface specifications with Product and Data Engineering, ensuring specs are accurate, complete, and technically feasible.
• Translate business needs into clear, testable data specifications, including field mappings, data definitions, and quality rules.
• Coordinate across teams to ensure data interfaces are delivered accurately, reliably, and on schedule.
• Manage client onboarding, remove blockers, and track milestones, risks, and dependencies across multiple delivery programs.
• Champion data quality and governance standards across all interface data entities and upstream processes.
• Validate data readiness, identify upstream gaps, and enforce consistent adoption of Zinnia’s core data models.
• Create clear artifacts—documented data dictionaries, mapping guides, onboarding plans, FAQs, and status updates—to support client and internal alignment.
• Explain the value of standardized specifications and act as the bridge between technical teams and business/client stakeholders.
• Continuously enhance delivery processes through improved playbooks, testing frameworks, onboarding flows, and change management.
• Identify recurring client challenges and propose scalable solutions that reduce ad-hoc effort and increase overall efficiency.

Requirements

• 7–10+ years of experience in data-related program management, solution architecture, client delivery, or similar roles in SaaS, fintech, or insurance.
• Strong understanding of data interfaces, data models, data sharing, and integration of workflows.
• Experience working directly with enterprise clients to align requirements, negotiate specifications, and drive adoption.
• Excellent communication and client-facing skills — able to explain technical concepts clearly and defend standards diplomatically.
• Proven track record of managing cross-functional programs with complex dependencies and high expectations for accuracy.
• Ability to translate business context into detailed data requirements, field definitions, and quality expectations.
• A mindset focused on scalability, repeatability, and reducing custom work across clients.

Benefits

• health/dental insurance
• parental leave
• profit sharing
• 401(k)
• incentive/bonus opportunity
• tuition reimbursement