Medical Collections Representative

Role Overview

• Manage and resolve overdue medical accounts.
• Assist patients with payment arrangements and disputes.
• Re-bill insurance companies as needed.
• Maintain accurate account records.
• Collaborate with billing teams and insurance companies.

Requirements

• Education: High school diploma / GED
• Experience: 1
• 2 years’ experience in Call center/Collections operations in a Healthcare field.
• Have a working insurance collection knowledge including verification of insurance and insurance follow up activities to get claims paid.
• Strong communication and organizational skills.
• Ability to work independently and meet goals.
• Experience with medical billing software is a plus.
• Previous collections or customer service experience preferred.
• Ability to handle over 100 calls per day.
• Bilingual in Spanish Preferred.

Benefits

• Comprehensive Health Coverage : Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.
• Life & Disability Insurance : Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan : Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO) : Start accruing PTO from your very first day of employment.
• Flexible Benefits : Customize your benefits package to fit your personal and family needs.