Address incoming and missed calls with exceptional customer service
Keep clients updated throughout their USCIS process
Perform intro calls within 24 hours of case assignment
Send follow up emails and text messages daily
Create client profiles and forms, and send Docketwise invitations
Add new cases to spreadsheets and update tracking systems
Request and collect required documentation from clients
Calendar USCIS and internal deadlines
Schedule USCIS related prep meetings and client appointments
Organize, maintain, and close case files
Review and act on approximately 15–30 Clio tasks per day
Manage around 18 incoming calls per day and 12 document request workflows
Review emails, text messages, and customer service chats daily
Verify passports, medical exams, money orders, and submit filing requests
Prepare NCLs and closure letters when needed
Complete e filings within 72 hours of CT request (for typographical corrections and non delivery notice requests)
Attend daily team meetings
Coordinate Phase 4 post filing updates and spreadsheets
Assist attorneys with USCIS interview preparation scheduling
Organize FOIA requests and route them to the FOIA team when applicable

At least 2 years of experience in customer service, communications, or high volume client interaction.
Fully bilingual in English and Spanish.
Strong organizational and communication skills.
Ability to manage high call and task volume.
Comfortable using legal software such as Clio, Docketwise, RingCentral, Google Suite.
Detail oriented, proactive, and reliable.
A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher) paired with a stable 10 Mbps connection to ensure smooth performance.
Ability to receive payments in USD via PayPal.

Communications Legal Assistant

Key skills